| Метод |
| ClearCategoryTable() |
| __PrintRussian($num, $ext) |
| __sup_debug($v, $name = false) |
| CSupportTimetableCache::Possible($d = "") |
| CSupportTimetableCache::GetTimeZone() |
| CSupportTimetableCache::GetTimeZoneOffset() |
| CSupportTimetableCache::TimeStampInCurrTimeZone($d, $fromUserTZ = false) |
| CSupportTimetableCache::err_mess() |
| CSupportTimetableCache::GetMaxSlaResponseTime() |
| CSupportTimetableCache::GetNumberOfDaysForward() |
| CSupportTimetableCache::GetNumberOfDaysBackward() |
| CSupportTimetableCache::GetDayBegin($d) |
| CSupportTimetableCache::GetDayEnd($d) |
| CSupportTimetableCache::GetDayNom($d) |
| CSupportTimetableCache::GetHolidays($dateB, $dateE, $arrS, $arFilter) |
| CSupportTimetableCache::SortMethodH($a, $b) |
| CSupportTimetableCache::MergeIntervalsH($arr, $arrS) |
| CSupportTimetableCache::InsertDefaultValues() |
| CSupportTimetableCache::GetShedule($arFilter) |
| CSupportTimetableCache::MergeIntervals($arr) |
| CSupportTimetableCache::TimeToStr($t) |
| CSupportTimetableCache::ToCache($arFilter = array(), $RSD = true, $arFromGetEndDate = null) |
| CSupportTimetableCache::UpdateDiscardedTickets() |
| CSupportTimetableCache::getEndDate($sla, $periodMin0, $dateFrom, $secondTry = false) |
| CSupportTimetableCache::StartAgent() |
| CTicketDictionary::err_mess() |
| CTicketDictionary::GetDefault($type, $siteID=SITE_ID) |
| CTicketDictionary::GetNextSort($typeID) |
| CTicketDictionary::GetDropDown($type="C", $siteID=false, $sla_id=false) |
| CTicketDictionary::GetDropDownArray($siteID = false, $SLA_ID = false, $arUnsetType = Array("F")) |
| CTicketDictionary::GetSiteArray($DICTIONARY_ID) |
| CTicketDictionary::GetSiteArrayForAllDictionaries() |
| CTicketDictionary::GetTypeList() |
| CTicketDictionary::GetTypeNameByID($id) |
| CTicketDictionary::GetByID($id) |
| CTicketDictionary::GetBySID($sid, $type, $siteID=SITE_ID) |
| CTicketDictionary::Delete($id, $CHECK_RIGHTS="Y") |
| CTicketDictionary::CheckFields($arFields, $id = false) |
| CTicketDictionary::Add($arFields) |
| CTicketDictionary::Update($id, $arFields) |
| CTicketDictionary::__CleanDefault(&$arFields) |
| CTicketDictionary::__SetSites($id, $arFields) |
| CTicketReminder::err_mess() |
| CTicketReminder::ConvertResponseTimeUnit($rt, $rtu) |
| CTicketReminder::RecalculateLastMessageDeadline($RSD = true) |
| CTicketReminder::RecalculateSupportDeadline($arFilter = array()) |
| CTicketReminder::RecalculateSupportDeadlineForOneTicket($arTicket, $arFields = array(), $dateType = array("EVENT"=>array(CTicket::IGNORE))) |
| CTicketReminder::SupportDeadline($arrTicket) |
| CTicketReminder::SupportDeadlineNotify($arrTicket0) |
| CTicketReminder::AgentFunction() |
| CTicketReminder::StartAgent() |
| CSupportTimetable::err_mess() |
| CSupportTimetable::Set($arFields, $arFieldsShedule) //$arFields, $arFieldsShedule = array(0 => array("ID" => 1 ...), 1 => array("ID" => 3 ...) ...) |
| CSupportTimetable::GetList($arSort = null, $arFilter = null) |
| CSupportTimetable::GetSheduleByID($id, $needObj = false) |
| CSupportTimetable::Delete($id, $checkRights=true) |
| CSupportUserGroup::GetList($arOrder = array(), $arFilter = array()) |
| CSupportUserGroup::Add($arFields) |
| CSupportUserGroup::Update($ID, $arFields) |
| CSupportUserGroup::CheckFields(&$arFields, $ID = 0) |
| CSupportUserGroup::Delete($ID) |
| CSupportUserGroup::GetUserGroupList($arOrder = array(), $arFilter = array()) |
| CSupportUserGroup::AddUserGroup($arFields) |
| CSupportUserGroup::UpdateUserGroup($groupID, $userID, $arFields) |
| CSupportUserGroup::DeleteUserGroup($groupID, $userID) |
| CSupportSearch::err_mess() |
| CSupportSearch::getSql($query) |
| CSupportSearch::GetFilterQuery($q, $idName, $titleName, $messageName, &$error) |
| CSupportSearch::PrepareQuery($q, $idName, $titleName, $messageName, &$error) |
| CSupportSearch::ParseQ($q) |
| CSupportSearch::ParseStr($qwe, $default_op = "&") |
| CSupportSearch::CheckModule() |
| CSupportSearch::isIndexExists() |
| CSupportSearch::GetSQLfilter($s, $idName, $titleName, $messageName) |
| CSupportSearch::StrInEXISTS($and, $idName, $sign, $key) |
| CSupportSearch::indexTicket($ticket, $messages = null) |
| CSupportSearch::reindexTicket($ticket, $messages = null) |
| CSupportSearch::indexAllTickets($startFromId = 0, $timeLimit = 10) |
| CSupportSearch::reindexAllTickets($startFromId = 0, $timeLimit = 10) |
| CSupportSearch::performAllTicketsIndexing($startFromId = 0, $timeLimit = 10, $removeOldIndex = false) |
| CSupportSearch::WriteWordsInTable($M_ID, $SITE_ID, $s) |
| CSupportSearch::ReindexMessages($firstID, $periodS = 8) |
| CSupportUser2UserGroup::GetList($arOrder = array(), $arFilter = array()) |
| CSupportUser2UserGroup::Add($arFields) |
| CSupportUser2UserGroup::Update($groupID, $userID, $arFields) |
| CSupportUser2UserGroup::CheckFields(&$arFields, $groupID = 0, $userID = 0) |
| CSupportUser2UserGroup::Delete($groupID, $userID) |
| CSupportUser2UserGroup::SetGroupUsers($groupID, $arUsers) |
| CSupportHolidays::err_mess() |
| CSupportHolidays::Set($arFields, $arFieldsSLA) //$arFields, $arFieldsSLA = array(0 => array("HOLIDAYS_ID" => 1, "SLA_ID" => 1), 1 => array("HOLIDAYS_ID" => 2, "SLA_ID" => 2) ...) |
| CSupportHolidays::GetList($arSort, $arFilter) |
| CSupportHolidays::GetSLAByID($id, $needObj = false) |
| CSupportHolidays::GetOpenTimeArray() |
| CSupportHolidays::GetOpenTimeT($v) |
| CSupportHolidays::Delete($id, $checkRights=true) |
| CSupportTableFields::Convert($type, $value, $op) |
| CSupportTableFields::ConvertForSQL($type, $value) |
| CSupportTableFields::ConvertForHTML($type, $place, $value, $op) |
| CSupportTableFields::SortMethod($a, $b) |
| CSupportTableFields::__construct($f, $arOrTable = self::C_Array) |
| CSupportTableFields::checkRow($row) |
| CSupportTableFields::First() |
| CSupportTableFields::Last() |
| CSupportTableFields::ResetNext() |
| CSupportTableFields::Next() |
| CSupportTableFields::Previous() |
| CSupportTableFields::Row($row) |
| CSupportTableFields::CleanVar($row = null, $removeExistingRows = false) |
| CSupportTableFields::RemoveExistingRows() |
| CSupportTableFields::__set($name, $value) |
| CSupportTableFields::AddRow() |
| CSupportTableFields::SortRow($sf) |
| CSupportTableFields::Set($name, $value, $notNull = array(), $row = null, $isModified = true) |
| CSupportTableFields::SetCurrentTime($name, $row = null) |
| CSupportTableFields::FromArray($arr, $fields = self::ALL, $notNull = array(), $row = null) |
| CSupportTableFields::FromTable($table, $fields = self::ALL, $notNull = array(), $removeExistingRows = false) |
| CSupportTableFields::__get($name) |
| CSupportTableFields::Get($name, $row = null) |
| CSupportTableFields::ToArray($fields = self::ALL, $notNull = array(), $forSQL = false, $row = null) |
| CSupportTableFields::GetFieldForOutput($name, $place, $whiteList = array("http", "ftp", "/"), $row = null) |
| CSupportTableFields::GetColumn($name) |
| CTicket::err_mess() |
| CTicket::GetDeniedRoleID() |
| CTicket::GetSupportClientRoleID() |
| CTicket::GetSupportTeamRoleID() |
| CTicket::GetDemoRoleID() |
| CTicket::GetAdminRoleID() |
| CTicket::HaveRole($role, $userID=false) |
| CTicket::IsAdmin($userID=false) |
| CTicket::IsDemo($userID=false) |
| CTicket::IsSupportTeam($userID=false) |
| CTicket::IsSupportClient($userID=false) |
| CTicket::IsOwner($ticketID, $userID=false) |
| CTicket::GetRoles(&$isDemo, &$isSupportClient, &$isSupportTeam, &$isAdmin, &$isAccess, &$userID, $checkRights=true) |
| CTicket::GetGroupsByRole($role) |
| CTicket::GetAdminGroups() |
| CTicket::GetSupportTeamGroups() |
| CTicket::GetEmailsByRole($role) |
| CTicket::GetAdminEmails() |
| CTicket::GetSupportTeamEmails() |
| CTicket::GetSupportTeamAndAdminUsers() |
| CTicket::CheckFilter($arFilter) |
| CTicket::CheckFields($arFields, $id, $arRequired) |
| CTicket::PrepareFields($arFields, $table, $id) |
| CTicket::SplitTicket($arParam) |
| CTicket::MarkMessageAsSpam($messageID, $exactly="Y", $checkRights="Y") |
| CTicket::UnMarkMessageAsSpam($messageID, $checkRights="Y") |
| CTicket::MarkAsSpam($ticketID, $exactly="Y", $checkRights="Y") |
| CTicket::UnMarkAsSpam($ticketID, $checkRights="Y") |
| CTicket::UpdateLastParams2($ticketID, $dateType) |
| CTicket::UpdateLastParamsN($ticketID, $dateType, $recalculateSupportDeadline = true, $setReopenDefault = true) |
| CTicket::UpdateMessages($ticketID) |
| CTicket::GetFileList(&$by, &$order, $arFilter=array(), $checkRights = 'N') |
| CTicket::GetMessageByID($id, $checkRights="Y", $get_user_name="Y") |
| CTicket::GetByID($id, $lang=LANG, $checkRights="Y", $get_user_name="Y", $get_extra_names="Y", $arParams = Array()) |
| CTicket::getMaxId() |
| CTicket::Delete($ticketID, $checkRights="Y") |
| CTicket::UpdateOnline($ticketID, $userID=false, $currentMode="") |
| CTicket::SetTicket($arFields, $ticketID="", $checkRights="Y", $sendEmailToAuthor="Y", $sendEmailToTechsupport="Y") |
| CTicket::addSupportText($cn) |
| CTicket::EmailsFromStringToArray($emails, $res = null) |
| CTicket::GetCSupportTableFields($name, $arrOrTable = CSupportTableFields::C_Array) |
| CTicket::Set_getFilesLinks($arFiles, $lID) |
| CTicket::Set_WriteLog($nf, $v, $mf) |
| CTicket::Set_sendMails($nf, $v, $arFields) |
| CTicket::Set_getResponsibleUser($v, $f, &$arFields) |
| CTicket::Set_getCOUPONandSLA($v, $f, $arFields) |
| CTicket::Set_InitVar(&$arFields, $id, $checkRights, $sendEmailToAuthor, $sendEmailToTechsupport) |
| CTicket::Set($arFields, &$MID, $id="", $checkRights="Y", $sendEmailToAuthor="Y", $sendEmailToTechsupport="Y") |
| CTicket::GetFUA($site_id) |
| CTicket::GetRefBookValues($type, $site_id=false) |
| CTicket::GetMessages($ticketID, $arFilter=array(), $checkRights="Y") |
| CTicket::GetResponsible() |
| CTicket::IsResponsible($userID=false) |
| CTicket::ExecuteEvents($message, $arFields, $isNew, &$eventType = false) |
| CTicket::GetResponsibleList($userID, $CMGM = null, $CMUGM = null, $SG = null) |
| CTicket::GetUsersPropertiesArray($arUserIDs = array(), $arGuestIDs = array()) |
| CSupportTools::PrepareParamArray($param, $res = array()) |
| CSupportTools::array_keys_exists($key, $arr, $more0 = "", $andOr = "&&") |
| CSupportEMail::OnGetFilterList() |
| CSupportEMail::PrepareVars() |
| CSupportEMail::EMailMessageCheck($arFields, $ACTION_VARS) |
| CSupportEMail::EMailMessageAdd($arMessageFields, $ACTION_VARS) |
| CTicketSLA::err_mess() |
| CTicketSLA::Set($arFields, $id, $checkRights=true) |
| CTicketSLA::Delete($id, $checkRights=true) |
| CTicketSLA::GetByID($id) |
| CTicketSLA::GetSheduleArray($slaID) |
| CTicketSLA::GetGroupArray($slaID) |
| CTicketSLA::GetGroupArrayForAllSLA() |
| CTicketSLA::GetSiteArray($slaID) |
| CTicketSLA::GetSiteArrayForAllSLA($p = self::SLA_SITE) |
| CTicketSLA::GetCategoryArray($slaID) |
| CTicketSLA::GetCriticalityArray($slaID) |
| CTicketSLA::GetMarkArray($slaID) |
| CTicketSLA::GetDropDown($siteID="") |
| CTicketSLA::GetForUser($siteID=false, $userID=false) |
| CTicketSLA::GetSLA( $siteID, $userID, $categoryID = null, $coupon = "" ) |
| CSupportSuperCoupon::Generate($arParams = array()) |
| CSupportSuperCoupon::Add($arFields) |
| CSupportSuperCoupon::Update($ID, $arFields) |
| CSupportSuperCoupon::UseCoupon($coupon) |
| CSupportSuperCoupon::GetList($arOrder = array(), $arFilter = array()) |
| CSupportSuperCoupon::Delete($ID) |
| CSupportSuperCoupon::GetLogList($arOrder = array(), $arFilter = array()) |
| CSupportSuperCoupon::_getrandsymbol($x) |
| CSupportSuperCoupon::__CheckFields($arFields) |
| CTicketDictionary::GetList(&$by, &$order, $arFilter=Array(), &$isFiltered) |
| CTicket::isnull( $field, $alternative ) |
| CTicket::AutoClose() |
| CTicket::CleanUpOnline() |
| CTicket::GetOnline($ticketID) |
| CTicket::DeleteMessage($ID, $checkRights="Y") |
| CTicket::UpdateMessage($MESSAGE_ID, $arFields, $checkRights="Y") |
| CTicket::AddMessage($ticketID, $arFields, &$arrFILES, $checkRights="Y") |
| CTicket::GetStatus($ticketID) |
| CTicket::GetList(&$by, &$order, $arFilter=Array(), &$isFiltered, $checkRights="Y", $getUserName="Y", $getExtraNames="Y", $siteID=false, $arParams = Array() ) |
| CTicket::GetSupportTeamList() |
| CTicket::GetMessageList(&$by, &$order, $arFilter=Array(), &$isFiltered, $checkRights="Y", $getUserName="Y") |
| CTicket::GetDynamicList(&$by, &$order, $arFilter=Array()) |
| CTicket::GetMessageDynamicList(&$by, &$order, $arFilter=Array()) |
| CSupportUpdate::err_mess() |
| CSupportUpdate::GetBD() |
| CTicketSLA::GetList(&$arSort, $arFilter=Array(), &$isFiltered) |
| support::support() |
| support::InstallDB($arParams = array()) |
| support::UnInstallDB($arParams = array()) |
| support::InstallEvents() |
| support::UnInstallEvents() |
| support::InstallFiles($arParams = array()) |
| support::UnInstallFiles($arParams = array()) |
| support::DoInstall() |
| support::DoUninstall() |
| support::GetModuleRightList() |