Метод |
ClearCategoryTable() |
__PrintRussian($num, $ext) |
__sup_debug($v, $name = false) |
CSupportTimetableCache::Possible($d = "") |
CSupportTimetableCache::GetTimeZone() |
CSupportTimetableCache::GetTimeZoneOffset() |
CSupportTimetableCache::TimeStampInCurrTimeZone($d, $fromUserTZ = false) |
CSupportTimetableCache::err_mess() |
CSupportTimetableCache::GetMaxSlaResponseTime() |
CSupportTimetableCache::GetNumberOfDaysForward() |
CSupportTimetableCache::GetNumberOfDaysBackward() |
CSupportTimetableCache::GetDayBegin($d) |
CSupportTimetableCache::GetDayEnd($d) |
CSupportTimetableCache::GetDayNom($d) |
CSupportTimetableCache::GetHolidays($dateB, $dateE, $arrS, $arFilter) |
CSupportTimetableCache::SortMethodH($a, $b) |
CSupportTimetableCache::MergeIntervalsH($arr, $arrS) |
CSupportTimetableCache::InsertDefaultValues() |
CSupportTimetableCache::GetShedule($arFilter) |
CSupportTimetableCache::MergeIntervals($arr) |
CSupportTimetableCache::TimeToStr($t) |
CSupportTimetableCache::ToCache($arFilter = array(), $RSD = true, $arFromGetEndDate = null) |
CSupportTimetableCache::UpdateDiscardedTickets() |
CSupportTimetableCache::getEndDate($sla, $periodMin0, $dateFrom, $secondTry = false) |
CSupportTimetableCache::StartAgent() |
CTicketDictionary::err_mess() |
CTicketDictionary::GetDefault($type, $siteID=SITE_ID) |
CTicketDictionary::GetNextSort($typeID) |
CTicketDictionary::GetDropDown($type="C", $siteID=false, $sla_id=false) |
CTicketDictionary::GetDropDownArray($siteID = false, $SLA_ID = false, $arUnsetType = Array("F")) |
CTicketDictionary::GetSiteArray($DICTIONARY_ID) |
CTicketDictionary::GetSiteArrayForAllDictionaries() |
CTicketDictionary::GetTypeList() |
CTicketDictionary::GetTypeNameByID($id) |
CTicketDictionary::GetByID($id) |
CTicketDictionary::GetBySID($sid, $type, $siteID=SITE_ID) |
CTicketDictionary::Delete($id, $CHECK_RIGHTS="Y") |
CTicketDictionary::CheckFields($arFields, $id = false) |
CTicketDictionary::Add($arFields) |
CTicketDictionary::Update($id, $arFields) |
CTicketDictionary::__CleanDefault(&$arFields) |
CTicketDictionary::__SetSites($id, $arFields) |
CTicketReminder::err_mess() |
CTicketReminder::ConvertResponseTimeUnit($rt, $rtu) |
CTicketReminder::RecalculateLastMessageDeadline($RSD = true) |
CTicketReminder::RecalculateSupportDeadline($arFilter = array()) |
CTicketReminder::RecalculateSupportDeadlineForOneTicket($arTicket, $arFields = array(), $dateType = array("EVENT"=>array(CTicket::IGNORE))) |
CTicketReminder::SupportDeadline($arrTicket) |
CTicketReminder::SupportDeadlineNotify($arrTicket0) |
CTicketReminder::AgentFunction() |
CTicketReminder::StartAgent() |
CSupportTimetable::err_mess() |
CSupportTimetable::Set($arFields, $arFieldsShedule) //$arFields, $arFieldsShedule = array(0 => array("ID" => 1 ...), 1 => array("ID" => 3 ...) ...) |
CSupportTimetable::GetList($arSort = null, $arFilter = null) |
CSupportTimetable::GetSheduleByID($id, $needObj = false) |
CSupportTimetable::Delete($id, $checkRights=true) |
CSupportUserGroup::GetList($arOrder = array(), $arFilter = array()) |
CSupportUserGroup::Add($arFields) |
CSupportUserGroup::Update($ID, $arFields) |
CSupportUserGroup::CheckFields(&$arFields, $ID = 0) |
CSupportUserGroup::Delete($ID) |
CSupportUserGroup::GetUserGroupList($arOrder = array(), $arFilter = array()) |
CSupportUserGroup::AddUserGroup($arFields) |
CSupportUserGroup::UpdateUserGroup($groupID, $userID, $arFields) |
CSupportUserGroup::DeleteUserGroup($groupID, $userID) |
CSupportSearch::err_mess() |
CSupportSearch::getSql($query) |
CSupportSearch::GetFilterQuery($q, $idName, $titleName, $messageName, &$error) |
CSupportSearch::PrepareQuery($q, $idName, $titleName, $messageName, &$error) |
CSupportSearch::ParseQ($q) |
CSupportSearch::ParseStr($qwe, $default_op = "&") |
CSupportSearch::CheckModule() |
CSupportSearch::isIndexExists() |
CSupportSearch::GetSQLfilter($s, $idName, $titleName, $messageName) |
CSupportSearch::StrInEXISTS($and, $idName, $sign, $key) |
CSupportSearch::indexTicket($ticket, $messages = null) |
CSupportSearch::reindexTicket($ticket, $messages = null) |
CSupportSearch::indexAllTickets($startFromId = 0, $timeLimit = 10) |
CSupportSearch::reindexAllTickets($startFromId = 0, $timeLimit = 10) |
CSupportSearch::performAllTicketsIndexing($startFromId = 0, $timeLimit = 10, $removeOldIndex = false) |
CSupportSearch::WriteWordsInTable($M_ID, $SITE_ID, $s) |
CSupportSearch::ReindexMessages($firstID, $periodS = 8) |
CSupportUser2UserGroup::GetList($arOrder = array(), $arFilter = array()) |
CSupportUser2UserGroup::Add($arFields) |
CSupportUser2UserGroup::Update($groupID, $userID, $arFields) |
CSupportUser2UserGroup::CheckFields(&$arFields, $groupID = 0, $userID = 0) |
CSupportUser2UserGroup::Delete($groupID, $userID) |
CSupportUser2UserGroup::SetGroupUsers($groupID, $arUsers) |
CSupportHolidays::err_mess() |
CSupportHolidays::Set($arFields, $arFieldsSLA) //$arFields, $arFieldsSLA = array(0 => array("HOLIDAYS_ID" => 1, "SLA_ID" => 1), 1 => array("HOLIDAYS_ID" => 2, "SLA_ID" => 2) ...) |
CSupportHolidays::GetList($arSort, $arFilter) |
CSupportHolidays::GetSLAByID($id, $needObj = false) |
CSupportHolidays::GetOpenTimeArray() |
CSupportHolidays::GetOpenTimeT($v) |
CSupportHolidays::Delete($id, $checkRights=true) |
CSupportTableFields::Convert($type, $value, $op) |
CSupportTableFields::ConvertForSQL($type, $value) |
CSupportTableFields::ConvertForHTML($type, $place, $value, $op) |
CSupportTableFields::SortMethod($a, $b) |
CSupportTableFields::__construct($f, $arOrTable = self::C_Array) |
CSupportTableFields::checkRow($row) |
CSupportTableFields::First() |
CSupportTableFields::Last() |
CSupportTableFields::ResetNext() |
CSupportTableFields::Next() |
CSupportTableFields::Previous() |
CSupportTableFields::Row($row) |
CSupportTableFields::CleanVar($row = null, $removeExistingRows = false) |
CSupportTableFields::RemoveExistingRows() |
CSupportTableFields::__set($name, $value) |
CSupportTableFields::AddRow() |
CSupportTableFields::SortRow($sf) |
CSupportTableFields::Set($name, $value, $notNull = array(), $row = null, $isModified = true) |
CSupportTableFields::SetCurrentTime($name, $row = null) |
CSupportTableFields::FromArray($arr, $fields = self::ALL, $notNull = array(), $row = null) |
CSupportTableFields::FromTable($table, $fields = self::ALL, $notNull = array(), $removeExistingRows = false) |
CSupportTableFields::__get($name) |
CSupportTableFields::Get($name, $row = null) |
CSupportTableFields::ToArray($fields = self::ALL, $notNull = array(), $forSQL = false, $row = null) |
CSupportTableFields::GetFieldForOutput($name, $place, $whiteList = array("http", "ftp", "/"), $row = null) |
CSupportTableFields::GetColumn($name) |
CTicket::err_mess() |
CTicket::GetDeniedRoleID() |
CTicket::GetSupportClientRoleID() |
CTicket::GetSupportTeamRoleID() |
CTicket::GetDemoRoleID() |
CTicket::GetAdminRoleID() |
CTicket::HaveRole($role, $userID=false) |
CTicket::IsAdmin($userID=false) |
CTicket::IsDemo($userID=false) |
CTicket::IsSupportTeam($userID=false) |
CTicket::IsSupportClient($userID=false) |
CTicket::IsOwner($ticketID, $userID=false) |
CTicket::GetRoles(&$isDemo, &$isSupportClient, &$isSupportTeam, &$isAdmin, &$isAccess, &$userID, $checkRights=true) |
CTicket::GetGroupsByRole($role) |
CTicket::GetAdminGroups() |
CTicket::GetSupportTeamGroups() |
CTicket::GetEmailsByRole($role) |
CTicket::GetAdminEmails() |
CTicket::GetSupportTeamEmails() |
CTicket::GetSupportTeamAndAdminUsers() |
CTicket::CheckFilter($arFilter) |
CTicket::CheckFields($arFields, $id, $arRequired) |
CTicket::PrepareFields($arFields, $table, $id) |
CTicket::SplitTicket($arParam) |
CTicket::MarkMessageAsSpam($messageID, $exactly="Y", $checkRights="Y") |
CTicket::UnMarkMessageAsSpam($messageID, $checkRights="Y") |
CTicket::MarkAsSpam($ticketID, $exactly="Y", $checkRights="Y") |
CTicket::UnMarkAsSpam($ticketID, $checkRights="Y") |
CTicket::UpdateLastParams2($ticketID, $dateType) |
CTicket::UpdateLastParamsN($ticketID, $dateType, $recalculateSupportDeadline = true, $setReopenDefault = true) |
CTicket::UpdateMessages($ticketID) |
CTicket::GetFileList(&$by, &$order, $arFilter=array(), $checkRights = 'N') |
CTicket::GetMessageByID($id, $checkRights="Y", $get_user_name="Y") |
CTicket::GetByID($id, $lang=LANG, $checkRights="Y", $get_user_name="Y", $get_extra_names="Y", $arParams = Array()) |
CTicket::getMaxId() |
CTicket::Delete($ticketID, $checkRights="Y") |
CTicket::UpdateOnline($ticketID, $userID=false, $currentMode="") |
CTicket::SetTicket($arFields, $ticketID="", $checkRights="Y", $sendEmailToAuthor="Y", $sendEmailToTechsupport="Y") |
CTicket::addSupportText($cn) |
CTicket::EmailsFromStringToArray($emails, $res = null) |
CTicket::GetCSupportTableFields($name, $arrOrTable = CSupportTableFields::C_Array) |
CTicket::Set_getFilesLinks($arFiles, $lID) |
CTicket::Set_WriteLog($nf, $v, $mf) |
CTicket::Set_sendMails($nf, $v, $arFields) |
CTicket::Set_getResponsibleUser($v, $f, &$arFields) |
CTicket::Set_getCOUPONandSLA($v, $f, $arFields) |
CTicket::Set_InitVar(&$arFields, $id, $checkRights, $sendEmailToAuthor, $sendEmailToTechsupport) |
CTicket::Set($arFields, &$MID, $id="", $checkRights="Y", $sendEmailToAuthor="Y", $sendEmailToTechsupport="Y") |
CTicket::GetFUA($site_id) |
CTicket::GetRefBookValues($type, $site_id=false) |
CTicket::GetMessages($ticketID, $arFilter=array(), $checkRights="Y") |
CTicket::GetResponsible() |
CTicket::IsResponsible($userID=false) |
CTicket::ExecuteEvents($message, $arFields, $isNew, &$eventType = false) |
CTicket::GetResponsibleList($userID, $CMGM = null, $CMUGM = null, $SG = null) |
CTicket::GetUsersPropertiesArray($arUserIDs = array(), $arGuestIDs = array()) |
CSupportTools::PrepareParamArray($param, $res = array()) |
CSupportTools::array_keys_exists($key, $arr, $more0 = "", $andOr = "&&") |
CSupportEMail::OnGetFilterList() |
CSupportEMail::PrepareVars() |
CSupportEMail::EMailMessageCheck($arFields, $ACTION_VARS) |
CSupportEMail::EMailMessageAdd($arMessageFields, $ACTION_VARS) |
CTicketSLA::err_mess() |
CTicketSLA::Set($arFields, $id, $checkRights=true) |
CTicketSLA::Delete($id, $checkRights=true) |
CTicketSLA::GetByID($id) |
CTicketSLA::GetSheduleArray($slaID) |
CTicketSLA::GetGroupArray($slaID) |
CTicketSLA::GetGroupArrayForAllSLA() |
CTicketSLA::GetSiteArray($slaID) |
CTicketSLA::GetSiteArrayForAllSLA($p = self::SLA_SITE) |
CTicketSLA::GetCategoryArray($slaID) |
CTicketSLA::GetCriticalityArray($slaID) |
CTicketSLA::GetMarkArray($slaID) |
CTicketSLA::GetDropDown($siteID="") |
CTicketSLA::GetForUser($siteID=false, $userID=false) |
CTicketSLA::GetSLA( $siteID, $userID, $categoryID = null, $coupon = "" ) |
CSupportSuperCoupon::Generate($arParams = array()) |
CSupportSuperCoupon::Add($arFields) |
CSupportSuperCoupon::Update($ID, $arFields) |
CSupportSuperCoupon::UseCoupon($coupon) |
CSupportSuperCoupon::GetList($arOrder = array(), $arFilter = array()) |
CSupportSuperCoupon::Delete($ID) |
CSupportSuperCoupon::GetLogList($arOrder = array(), $arFilter = array()) |
CSupportSuperCoupon::_getrandsymbol($x) |
CSupportSuperCoupon::__CheckFields($arFields) |
CTicketDictionary::GetList(&$by, &$order, $arFilter=Array(), &$isFiltered) |
CTicket::isnull( $field, $alternative ) |
CTicket::AutoClose() |
CTicket::CleanUpOnline() |
CTicket::GetOnline($ticketID) |
CTicket::DeleteMessage($ID, $checkRights="Y") |
CTicket::UpdateMessage($MESSAGE_ID, $arFields, $checkRights="Y") |
CTicket::AddMessage($ticketID, $arFields, &$arrFILES, $checkRights="Y") |
CTicket::GetStatus($ticketID) |
CTicket::GetList(&$by, &$order, $arFilter=Array(), &$isFiltered, $checkRights="Y", $getUserName="Y", $getExtraNames="Y", $siteID=false, $arParams = Array() ) |
CTicket::GetSupportTeamList() |
CTicket::GetMessageList(&$by, &$order, $arFilter=Array(), &$isFiltered, $checkRights="Y", $getUserName="Y") |
CTicket::GetDynamicList(&$by, &$order, $arFilter=Array()) |
CTicket::GetMessageDynamicList(&$by, &$order, $arFilter=Array()) |
CSupportUpdate::err_mess() |
CSupportUpdate::GetBD() |
CTicketSLA::GetList(&$arSort, $arFilter=Array(), &$isFiltered) |
support::support() |
support::InstallDB($arParams = array()) |
support::UnInstallDB($arParams = array()) |
support::InstallEvents() |
support::UnInstallEvents() |
support::InstallFiles($arParams = array()) |
support::UnInstallFiles($arParams = array()) |
support::DoInstall() |
support::DoUninstall() |
support::GetModuleRightList() |